Shop policies

We want you to be thrilled with your purchase from Knot & Bow. Please see our notes about payment, shipping, and returns below, or we are happy to assist you at hello@knotandbow.com.

Accepted Payment Methods

We accept Visa, MasterCard, American Express, Discover, PayPal, and Knot & Bow gift cards. Please note orders will not ship until payment has been received, and will be cancelled if payment is not received within 48 hours.

Shipping

All orders are shipped in 1-2 business days via USPS First-Class Mail. Please contact us for current shipping times if you need a rush delivery. Domestic orders include delivery confirmation, except in the case of orders containing only sticker packs, which are mailed via first class envelopes with stamps. Once mailed, we cannot guarantee shipping times for international shipments, which may take upwards of one month to arrive.

Knot & Bow is not responsible for products damaged or lost in the mail. International duties, taxes, and customs fees are the sole responsibility of the buyer. Arrangements for insurance, signature confirmation, or expedited shipping may be made for an additional fee. Please email us with the details of your request at hello@knotandbow.com.

Refunds and Exchanges

It is important to us that you are completely happy with your purchase. If you feel the product you have received is not what you were expecting, we are happy to issue an exchange (shipping costs to be paid by the buyer). In the case where Knot & Bow has made a shipping error, we will gladly cover the cost of postage for an exchange or return of the item(s).

Find Us Locally

We have retailers all over the world. Please visit our Stockist list to find a shop near you, or visit us at our flagship location:

Knot & Bow
253 3rd Ave,
Brooklyn, NY 11215

CUSTOM ORDERS

In need of bulk Knot & Bow products for a wedding or event? Please visit our Wholesale page for more details or reach out at hello@knotandbow.com with your needs.

Become a Stockist

Interested in selling Knot & Bow? Visit our Wholesale page for more details or reach out at wholesale@knotandbow.com.